Refund Policy

Due to the nature of resale sneakers and streetwear, all sales are final.

We do not accept returns or exchanges for:

• Incorrect size purchased by the customer

• Change of mind

• Normal wear after purchase

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Shipping & Pickup Deadline

• Customers must provide valid shipping information or arrange pickup of their purchased items within 14 days (2 weeks) of purchase. 

Unclaimed Items 

•  If customer fails to provide shipping information or pickup their items within the 14-day period, the items may be returned to our sales floor and made available for purchase. 

• Once the item is returned to our sales floor, SNKR Plug is not responsible for holding or reserving that item. Refunds will not be issued solely because a customer failed to provide shipping information or arrange pickup within the required timeframe, subject to applicable law.

Damaged or Incorrect Items

If you receive an item that is:

• Incorrect

• Significantly different from the listing description

• Damaged during shipping

Please contact us within 48 hours of delivery.

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Provide:

• Order number

• Photos of the item

• Photos of the packaging if damaged

We will review the issue and work to resolve it as quickly as possible.